Terms & Conditions
The selling price is the price shown on each product’s page.
In addition to the selling price, you may need to pay shipping costs, payment transaction fees, customs duties, or any other costs that may occur when you import our products.
Any cost that occurs when you import our products will be charged to the importer, so please contact your closest Customs and Tariff Office for the details before you purchase.
Postage is free for every purchase over 30,000 YEN.
The flat rate international postage fee for purchases under 30,000 YEN is 2,000 YEN.
Credit Card / PayPal
The payment will be settled when you complete your order.
*From certain countries, you may not be able to make a payment via the above methods. In this case, please contact us below.
- <Return Policy>
*Returns or Exchanges due to defects
We pay close attention to our packing. However, if the product is damaged when you receive it, we will accept returns or exchange items. So, please send us the product within 7 days of its delivery to you by the shipping company we appoint. If you have opened it, used it, or have any other reason other than those mentioned above, we can NOT accept any returns.
If you wish to exchange, we will bear the shipping costs and send you a new item.
If you wish to return, we will refund the payment to your credit card or PayPal account within 10 days after we receive the product back from you.
*We can NOT accept any returns or exchanges due to customers’ personal preferences.
For example: the color was different to what you imagined
(The color may look slightly different depending on the screen you used to view it online)
Your order will be shipped from Japan to your place by EMS (Express Mail Service).
We ship the products within 7 days after we receive your order, so that you should receive the product within 15 to 20 days after you order it. We apologize that we cannot accept any specifications of the delivery date for overseas orders.
To track your order, please visit the website below, and enter the tracking number that we sent to you by email when we shipped the order.
* If the item does not arrive even after exceeding the number of days stated above, please contact us.
* Some products may take time for shipping due to stock availability. If that is the case, we will inform you by email in advance.
* It may take a longer delivery time due to climate conditions, conditions at the shipping company, traffic issues, and so on.
Company: Iwata Mokkou, Inc.
Address: 245-85 Touge, Hatsukaichi City, Hiroshima, 738-0202, JAPAN
Opening hours: Wed-Sun 10:00 – 18:00 (JST)